How to fix a mobile internet connection

If you're having problems with your mobile internet connection, here are some tips to help you solve them...
by
How to fix a mobile internet connection

My phone won't connect to mobile data, how do I fix it?

Sometimes smartphones develop strange temporary faults for no apparent reason. One of the most common is a complete loss of mobile internet, which means you can only get online when connected to Wi-Fi. If you’re having this problem, keep reading for our top tips to try and fix it.

Double check your phone isn't connecting to mobile internet

Sometimes it might seem like you have no internet connection at all when it’s actually just running really slowly. At the top of your screen where you see the signal bars, check that there are no other symbols that show a mobile internet connection. You can find a complete list of these symbols over on this article.

If you do see one of those symbols it means your phone is connected to the internet, so the speed must be too slow. If that’s the case, call your network to see if there’s a problem in your area.

Turn your phone off and on again

The low-tech fixes are often the best. And in any case, they’re always the best place to start. So the first step, once you’ve made sure your phone’s not connecting to mobile internet, is to turn it off. Leave it 30 seconds and turn it back on.

If an app’s malfunctioned or the phone’s not been reading the SIM card properly, this will reset it.

Take your SIM card out

If a simple restart of your phone hasn’t worked, the next thing to do is to check the SIM card. Switch the phone off again and remove your SIM card. Check the SIM slot and the card itself to make sure there are no obvious lumps of dust, then pop it back in and turn the phone on.

This makes sure the SIM card hadn’t been knocked out of place and there's no debris in the way.

Check your APN settings

If your phone still won’t connect to mobile internet, it’s time to try something more technical. The APN settings are what the SIM card uses to sign in to your network’s mobile data signal. So now you’ll need to check that everything’s exactly right. Follow the links below to find out how to check and set the APN settings for your network.

If your phone still won’t connect to mobile internet, it could have a more serious problem. But don’t worry, just take it into your local Carphone Warehouse store and the in-store staff will be happy to have a look at it. Click here to find your nearest branch.

Got any questions? Drop us a comment below, and we'll get right back to you.

What are your thoughts? Join the conversation here…

comments powered by Disqus
We went hands on with the Samsung Galaxy S6 and the Samsung Galaxy S6 edge, two of Samsung's best sm
Google Maps is 10 years old. Can you believe it? To celebrate, here are some tips so you can get the
Instagram gives everyone the chance to get creative with pictures. But how do you get started? Here

3 May, 2019
These settings will get you back on the internet using your O2 mobile data if yours...
2 May, 2019
Want to make calls using your Google Home? We'll tell you everything you need to...
30 April, 2019
There are a few reasons why you might need your SIM number - here are the easiest...
28 April, 2019
If you're moving from an iPhone to a new Samsung Galaxy, this guide will show you...
25 April, 2019
If you're having trouble connecting to 4G or 3G internet, or sending picture or multimedia...
17 April, 2019
There are loads of apps for video calling on Android phones, but which are the best?...
17 April, 2019
When your mobile internet isn't working, there's some steps you can follow to get...
10 April, 2019
This guide will tell you everything you need to know about what dual SIM phones are...
5 April, 2019
Follow this guide to get your phone ready for trade-in instead of letting it gather...
29 March, 2019
Want to start video calling friends and family on your iPhone? Well there’s no better,...
22 March, 2019
Got a new iPhone? Don’t ditch your old phone just yet. Let us show you how to transfer...
19 March, 2019
Get your fix of this week’s mobile news, from secret iPhone features to the weird...