How to find your PUK code

It can be frustrating if your phone's asking you for a 'PUK code' and you don't know where to find it. Our guide shows you how to get the 'Personal Unlocking Key' (PUK) that you need to get up and running again.
by
How to find your PUK code

Find your PUK on the SIM card pack

If you've still got the little pack that the SIM came in, check on the credit-card sized bit of plastic that the SIM snapped out from. The PUK Code is an eight digit number, and is usually printed on the back.

Contacting your network

If you can't find your SIM pack, then you'll need to speak to your network. Your PUK code is tied to the SIM card and the network you're on, so they're the only people who can give it to you. We've listed most mobile networks below - click yours to see how to get your PUK code or the contact info for them.

When you've got the code, follow the instructions on the phone. If it doesn't work, contact your mobile network because entering the wrong PUK ten times will block the SIM card.

You might be asked to set a PIN when you've finished. If you do, make a note of it, because entering it wrong three times will, annoyingly, need the PUK again.

Mobile network contact information

What are your thoughts? Join the conversation here…

comments powered by Disqus
When you’re looking for a phone for your child, have you ever considered SIM Only or SIM Free option
eSIM is an exciting new technology that you'll find on the new iPhone Xs and Xs Max. Let us explain
This guide will tell you everything you need to know about what dual SIM phones are and how they can

30 July, 2019
If your phone isn't automatically downloading the APN settings from your network,...
30 July, 2019
If you want to know how to connect a PS4 controller to an Android device, or you're...
30 July, 2019
If you've got a stuck notification at the top of your screen, here are a couple of...
30 July, 2019
If you're looking for your mobile PUK code, there are a couple of different ways...
29 July, 2019
There are lots of reasons why you might need to remove your Google account from your...
29 July, 2019
Can't play video on your Samsung Galaxy? Find out how to reset your app preferences...
16 July, 2019
Phone not charging properly? Take a look at these tips on what to do if your handset...
15 July, 2019
Google’s new feature lets you shoot perfect night-time photos on the new Pixel 3A....
11 July, 2019
Find out about the best features of the Samsung Galaxy A80 and how you can get the...
4 July, 2019
Always going over your data cap? Check out these top tips to help you limit your...
21 June, 2019
All the features to be expected from the latest Android operating system, and how...
20 June, 2019
Selfies are literally in the dictionary now. You can't avoid them so why not join...