Phone problems you shouldn't ignore

If your phone’s playing up, it could be time for a health check…
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Phone problems you shouldn't ignore

If your phone has a problem, it’s tempting to ignore it. But that’s not always wise, because relatively minor issues can be caused by something much more serious lurking behind the scenes.

Here are some of the most common phone problems you definitely shouldn’t be ignoring. If you’re experiencing any of these and you can’t fix them yourself, try not to worry too much - Carphone Warehouse can help. You’ll find details of our Free Health Check service at the bottom of the page.

1. Your battery life is getting worse

Smartphone batteries get worse as they get older. If your phone’s a few years old, it’s just not going to last as long as the day it came fresh out of the box. That’s life, we’re afraid.

But if your phone’s really bad at holding its charge, or if it seems to have gotten worse all of a sudden, you should get it seen to. Your battery could be about to fail, you could have a rogue app sucking up all your precious power, or something could be wrong with your charging port or cable.

2. Your phone’s slowing down

If your phone’s recently slowed down to a crawl, that’s not good. You could have something running in the background that shouldn’t be there, so try removing apps or programs you don’t recognise. You should also look at freeing up some storage space and clearing your cached data. If this doesn’t solve the issue, try a reputable diagnostic app like Phone Doctor Plus.

3. Your phone keeps crashing

Slow phones are annoying. Phones that crash are a nightmare. If this is happening to you regularly, don’t ignore it.

Identifying the cause of a major problem like this isn’t always easy. If a piece of malware is causing your phone to crash, then it might be deliberately well hidden.

Try working out exactly when your phone started behaving like this, and see if you can remember doing anything that might have caused it. If you downloaded any suspect apps, get rid off them. If the problem persists, you might even have to do a full factory reset.

4. You keep getting random pop-up messages

If you’ve downloaded lots of free games and apps, then you should expect your fair share of pop-ups and advertisements from them. It’s how they make their money. But if you feel like your phone’s getting overrun with the pesky things, you need to take a closer look at what might be going on. Try removing rogue apps, and clear your cached data. A diagnostic check for malware wouldn’t go amiss either.

5. You’re using lots more data all of a sudden

If you see a sudden spike in your data usage, it could be caused by an app. If so, you should be able to go into your settings and identify it. The exact method for doing this varies by phone, but on Android it could be something like: Settings>Network & internet>Data usage>App data usage. Then it’s just a matter of changing the app’s settings to reduce data usage, or if that’s not possible, binning it.

If you can’t identify the cause of the problem, then something dodgy could be hidden on your phone. The best solution? Bring it in for a health check…

Our Free Mobile Health Check service

We can help with any of the phone problems above, and lots more besides. So if your smartphone’s not behaving as it should, take it to any Carphone Warehouse store and ask for a Free Mobile Health Check. Within a few minutes we’ll diagnose any problems – and we’ll happily do this even if you didn’t buy the phone from us in the first place.

You can read more about our Free Mobile Health Check service here.

Got a question on anything you’ve read here? Post it below and we’ll do our best to answer it.

What are your thoughts? Join the conversation here…

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