How to upgrade your phone


Are you looking to upgrade to a new phone? This is what you need to know...
How to upgrade your phone

How do I upgrade my phone?

If it’s almost upgrade time, you must be excited about getting your hands on a shiny new phone. You might also be a little unsure about how upgrading works. If so, read on as we’ve answered the most common upgrade questions.

Can I upgrade with Carphone Warehouse?

Carphone Warehouse can upgrade you no matter what network you use, and even if you didn’t buy your contract from us originally. Depending on your current contract and network, you can often upgrade before your contract ends.

How do I know when it’s time to upgrade?

You can upgrade at the end of your contract, but sometimes it’s hard to remember when that date is. Use our Upgrade Checker to see if you can upgrade right now. We also have an Upgrade Reminder Service. This is an easy way to get reminders at upgrade time. We’ll find out your upgrade date and contact you when it’s upgrade time.

Can I upgrade early?

Yes. We can often upgrade you before your current contract ends. How early depends on your current network. To check how early you can upgrade, visit our Help site.

What happens when I upgrade early?

This depends on how early you’re upgrading. There’s not normally a fee to upgrade, you just begin paying for your new contract and enjoying your new phone. If you’re upgrading very early, however, you might have to pay a small fee.

When you upgrade early, the time left on your old contract is added to your new contract. So, if you upgrade one month early, and you begin a new 24 month contract, your new contract will last a total of 25 months.

Which phones can I pick?

Practically any one you want. Your network might exclude the most expensive contracts based on your credit score, but you should be able to upgrade to any phone that takes your fancy.

Carphone Warehouse has the widest choice of phones around, and we have upgrade deals on almost all of them across all the networks. Check out our tips for choosing your new phone for more help.

Do I need to talk to my network before upgrading through Carphone Warehouse?

Nope, we can handle everything for you. If you’re worried your network will give you a better upgrade deal, they won’t. With our Price Promise, if you find a cheaper upgrade deal on the high street, we’ll match it and pay your first month.

Can I keep my number?

Yep. When you upgrade on the same network we’ll automatically swap your number to your new contract.

If you’re on pay as you go and want to upgrade to a contract, or if you want to change networks when you upgrade, you’ll need to get your PAC (Porting Authorisation Code). Your network can give this to you over the phone, so just give them a quick call. Take a look at this article to find out exactly how to keep your number.

Do I need to pass a new credit check to upgrade?

No. However, your old credit check might affect the deals you can upgrade to. For example, if your previous credit check limited you to cheaper contracts, you might not be able to upgrade to the most expensive tariffs this time around. Don’t worry, though, we have a great article to help you find out what tariff you need.

Step by step, what happens when I upgrade online?

  1. First, you’ll need to know when you can upgrade. Use our Upgrade Reminder Service to get a reminder as soon as you can upgrade, or use our Upgrade Eligibility Checker to see if you can get a new phone right now.
  2. Next choose your phone from our unbeatable range. Our experts on live chat can help you choose the right phone for your needs and will then give you advice on contracts that suit you.
  3. After that, we’ll need some details so we can check your old contract. We’ll use your existing bank details to set up your new one.
  4. Finally you just need to confirm your delivery address, and we’ll deliver your phone and SIM to your door.

If you have any more questions about how to upgrade at Carphone Warehouse, head to the comments below.

What are your thoughts? Join the conversation here…

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