How to fix a mobile internet connection

How-To

If you're having problems with your mobile internet connection, here are some tips to help you solve them...
by
How to fix a mobile internet connection

My phone won't connect to mobile data, how do I fix it?

Sometimes smartphones develop strange temporary faults for no apparent reason. One of the most common is a complete loss of mobile internet, which means you can only get online when connected to Wi-Fi. If you’re having this problem, keep reading for our top tips to try and fix it.

Double check your phone isn't connecting to mobile internet

Sometimes it might seem like you have no internet connection at all when it’s actually just running really slowly. At the top of your screen where you see the signal bars, check that there are no other symbols that show a mobile internet connection. You can find a complete list of these symbols over on this article.

If you do see one of those symbols it means your phone is connected to the internet, so the speed must be too slow. If that’s the case, call your network to see if there’s a problem in your area.

Turn your phone off and on again

The low-tech fixes are often the best. And in any case, they’re always the best place to start. So the first step, once you’ve made sure your phone’s not connecting to mobile internet, is to turn it off. Leave it 30 seconds and turn it back on.

If an app’s malfunctioned or the phone’s not been reading the SIM card properly, this will reset it.

Take your SIM card out

If a simple restart of your phone hasn’t worked, the next thing to do is to check the SIM card. Switch the phone off again and remove your SIM card. Check the SIM slot and the card itself to make sure there are no obvious lumps of dust, then pop it back in and turn the phone on.

This makes sure the SIM card hadn’t been knocked out of place and there's no debris in the way.

Check your APN settings

If your phone still won’t connect to mobile internet, it’s time to try something more technical. The APN settings are what the SIM card uses to sign in to your network’s mobile data signal. So now you’ll need to check that everything’s exactly right. Follow the links below to find out how to check and set the APN settings for your network.

If your phone still won’t connect to mobile internet, it could have a more serious problem. But don’t worry, just take it into your local Carphone Warehouse store and the in-store staff will be happy to have a look at it. Click here to find your nearest branch.

Got any questions? Drop us a comment below, and we'll get right back to you.

What are your thoughts? Join the conversation here…

comments powered by Disqus
We went hands on with the Samsung Galaxy S6 and the Samsung Galaxy S6 edge, two of Samsung's best sm
Google Maps is 10 years old. Can you believe it? To celebrate, here are some tips so you can get the
Instagram gives everyone the chance to get creative with pictures. But how do you get started? Here

20 November, 2017
If you're looking for a new smartphone and you're on a strict budget, there are some...
17 November, 2017
Is Apple Pay Cash different to Apple Pay? We take a look at the new peer-to-peer...
17 November, 2017
We take a closer look at the word from the web on iPhone X. This is what the likes...
15 November, 2017
Do you find yourself wasting a lot of time deciding what to watch? Introducing our...
14 November, 2017
Here are six things that all new smartphone owners do. When you've got that new phone...

8 November, 2017
Lots of phone owners end up paying over the odds when they're out of contract. We'll...
28 September, 2017
Are you confused about Nokia 8's Dual-Sight 'bothie' mode? Allow us to walk you through...
30 June, 2017
If you're planning on jetting off somewhere nice this summer, our top tips for using...
21 June, 2017
As front facing cameras increase in quality, it's clear the selfie craze isn't going...
12 June, 2017
Spotify is one of the more popular music streaming services. Here are some tips to...
5 June, 2017
Want to pay less for your broadband? Here are some helpful tips to lower your broadband...
1 June, 2017
Did you know... whenever you access the internet through your smartphone, you’re...
30 May, 2017
We take a look at what's involved in switch mobile networks, keeping a hold of your...
25 May, 2017
Do you often find your smartphone or gadgets running low on power as the day wears...
21 May, 2017
Whether you’re switching from Android to iOS, or switching from iPhone to Google,...
25 April, 2017
If you find yourself running over your mobile data allowance before the month is...
24 April, 2017
Have you just dropped your phone in the bath, spilt a drink all over it, or got it...